Return & Refund
Ready-made Little White Pouch items are considered sold but we will accept minor repairs for a fee upon assessment.
Custom-made items are meticulously designed by the client and Little White Pouch. We always aim to deliver the product in good condition and within the client’s satisfaction.
Little White Pouch will gladly evaluate your item for repair and will provide a cost estimate for the repair, if applicable.
Minor repair include ring resizing, polishing, and others upon assessment exclusively for Little White Pouch items only. Engagement ring orders have one free resizing service.
Client will shoulder the handling fee.
Little White Pouch pieces are created with the utmost care and love, we know you will also treat your LWP jewelry with the same consideration. ❤️
ARE ITEMS REFUNDABLE?
No, but you can opt to cancel your custom-made order within 3 days but the downpayment is not refundable. Please e-mail email@example.com for concerns.